At Urban Fly Co, we’re committed to ensuring that your shopping experience is smooth and satisfactory. This page provides detailed information about our returns and shipping policies.
We offer shipping to all locations within the United States. Orders are typically processed within 1-2 business days, and standard shipping usually takes 3-5 business days. Please note that delivery times may vary depending on your location and the time of year.
For our international customers, we offer standard international shipping. Please be aware that shipping times can vary greatly based on your location and local customs processes. Any customs fees, taxes, or duties are the responsibility of the recipient.
Your satisfaction is our top priority. If you’re not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. The item must be returned in new and unused condition, with all original packaging and tags.
To initiate a return, please contact our customer service team at [Customer Service Email]. They will provide you with a return authorization and instructions on how to send your item back to us. Please note that customers are responsible for return shipping costs.
Once we receive your returned item and confirm that it’s in its original condition, we’ll process your refund. The refund will be credited to your original method of payment within 7-10 business days.
If you wish to exchange an item, please return the original item for a refund and place a new order for the item you want.
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will work with you to rectify the situation as quickly as possible.
Thank you for shopping with Urban Fly Co. If you have any questions or concerns about our returns and shipping policy, please don’t hesitate to contact us.
